Complaints
OUR INTERNAL DISPUTE RESOLUTION (IDR) SCHEME
At Byblos Loans, we are committed to providing a clear, responsive and professional service. If at any time we have not met our obligations or you have a complaint about the service that we provide, please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly. In the first instance, please contact your broker.
You can make a complaint by:Email: admin@byblosloans.com.auPhone: 1300 532 626Post: Suite 186, 137 Cardigan St, Carlton VIC 3053
Please share your complaint, including what happened and how you would like us to respond. We may contact you for further information.
You can also contact the Complaints Officer directly as detailed below:
COMPLAINTS OFFICER
Name: Mark NormanAddress: 325 Churchill Ave, Subiaco WA 6008, AustraliaPhone: 08 9286 6888Email: compliance@spfgroup.com.au
OUR EXTERNAL DISPUTE RESOLUTION (EDR) SCHEME
If you do not think we have resolved your complaint to your satisfaction, you may refer the matter to an EDR scheme. You may also refer the matter to an EDR scheme at any time, but if our internal process is still inprogress, they may request that our IDR processes be complete before considering the matter further.
Our external dispute resolution service provider is the Australian Financial Complaints Authority and their contact details are below:
Name: Australian Financial Complaints Authority
Website: www.afca.org.au
AFCA Member Number: 42176
Email: info@afca.org.auPhone: 1800 931 678Address: GPO Box 3, Melbourne VIC 3001